Salesforce Certified Community Cloud Consultant

This week I experienced something that used to be a regular part of my professional life, but that disappeared about a year or so ago. I took a certification exam that wasn’t a beta and got the result straight away!

The exam in question was the new Certified Community Cloud Consultant certification, and I’m very pleased to say that I passed. I’d almost forgotten that frisson of excitement when you click the ‘Submit Exam’ button, followed by the let down of “Please give us some feedback” before you actually get the result. It’s a testament to my self-control that my feedback isn’t always “Don’t leave me hanging — hand over the results”.

As always, there will be no question specific details given away in this post, and any requests for question details will be met with the sound mocking they deserve.

What you need to know

The study guide contains full details, but here’s

  • Community types — the attributes of each type and which licenses are supported
  • Security and sharing — a constant requirement across all Salesforce Certification exams, and rightly so. You can expect to be grilled to ensure that you won’t make decisions that allow a customer’s private data to leak out. There are some particular nuances around sharing records in communities and you’ll need to understand all of them.
  • Community Builder — you really need to know this inside out. Not just how to crank out a community using this, but also what it’s limitations are. By limitations I don’t just mean what is supported out of the box, but how far you can go with customisation using standard pages and components, and when you’ll need to start writing custom code.
  • Templates — what templates they are and when it is appropriate to use them. Don’t forget the old faithful combination of Tabs and Visualforce is also a template.
  • Community Management — sharing, reputation, moderation and insights are all required knowledge for this cert.
  • Integrations — a slightly confusing term this, as its not referring to integration with external system, but rather integration with other Salesforce functionality that external users have come to expect — Ideas, Knowledge, Chatter Questions etc.
  • Single/Social Sign On — the concepts and the specifics around enabling and configuring for communities.

Preparation

The study guide directs you to resources that contain everything you need to prepare for this exam. That said, I’d say the chances of passing through revision alone aren’t great. Hands on experience definitely helped me, and if you don’t have any customers that are looking to implement a community, a Salesforce developer edition contains pretty everything you need to set up your own full featured community.

As always, Trailhead is a great resource, containing a wealth of information and plenty of hands-on tests in a dedicated communities trail.

Format

Per the study guide, 60 questions over 90 minutes. Like the other cloud consultant exams the questions are scenario based and some of the scenarios are lengthy. Always read the questions carefully — I found that I’d gone in completely the wrong direction on a couple of questions because I’d skimmed them and just focused on a couple of keywords.

Much of the time all of the answers will work with the specified scenario, but what you are looking for is the answer that will place the least stress on the Salesforce platform, have the lowest maintenance requirements and scale well. This is again in common with the other cloud consultant certs.

One thing that did surprise me was the depth of detail I was required to know, including what I consider to be reference material and typically don’t spend a lot of time memorising. This is probably because the Community Cloud is a relatively narrow problem domain compared to Sales and Service cloud. There’s only so much width available so the depth is expanded to compensate.

Related posts

I’m better known in the Salesforce community as Bob Buzzard — Umpteen Certifications, including Technical Architect, 5 x MVP and CTO of BrightGen, a Platinum Cloud Alliance Partner in the United Kingdom who are hiring.

You can find my (usually) more technical thoughts at the Bob Buzzard Blog

CTO at BrightGen, author Visualforce Development Cookbook, multi Salesforce Developer MVP. Salesforce Certified Technical Architect. I am the one who codes.

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